Customer & Privacy Policy
1. To contact our Insitiute for any reason, please go to the Contact Page.
2. PRIVACY POLICY
Your personal information shared with our Institute via our website Studium-Scholasticum.org is not shared with any other entities. Furthermore, except as required by law, we do not share unredacted records of our client’s personal information with any non-employees of our corporation, for any reason whatsoever.
As regard payment systems employed at our website, please know that transactions are not processed at Studium-Scholasticum.org, but by those payment gateways. Information about your purchase, subscription or payment is retained by our Corporation for the purpose of fulfilling your order and communicating with you in case of any difficulty we have in fulfillment, or in response to your raising any issue with us.
3. REFUND & RETURN POLICY
We offer refunds for all items purchased upon request, with this limitation only, that if the item is a physical product, it must be first returned to our Institute intact in the same condition as shipped, though it does not need to be shipped back in the same packaging.
If the refund regards a Tuition payment, it is subject to a full refund prior to the start of the course, for all students, and to a full refund after the start of the course for students who never attended.
If we determine that the substance of the reason for the return was caused by any error on our part, we will refund also the cost to ship the item back by regular surface mail.
To request a refund, please contact the Registrar, prior to mailing the item back, so that we can give you information about how and when to send it and how it should be packaged for shipment.
Refunds are paid out in the same form the original payment was made. That is, if by an electronic payment gateway with a refund or reverse charge on your Credit/Debit card. If by check, by a corporate check send through the surface mail. If by a bank wire, by a reverse bank wire. When you actually receive your refund, therefore, is subject to the time delay these systems impose as to when they actually effect the refund. In some cases, payments by credit card are refunded by these systems only 5 to 10 business days after our corporation asks them to return your money.
We take pride in our customer relations, and have never received a complaint from any customer which we did not immediately address.
4. SALES TAXES
Sales taxes applicable in any State or Territory of the United States are included in the price of the items sold or tuition fees of our Institute. If for accounting reasons, you wish to know what are the taxes collected on your transaction, please contact our offices, though you can presume they are the standard sales tax rate in your state, IF your state collects sales tax on sales via the internet.
6. SECURITY
Our website Studium-Scholasticum.org is protected by multiple layers of security and uses a PCI compliant interface for all payments received. If you have concerns about a breach of security as regards your personal information do not hesitate to contact our Registrar using our contact form.
7. CUSTOMER RELATIONS
Feel free to contact our Institute for any reason whatsoever, if you have questions or suggestions regarding any of our Institute’s activities, either using our Contact Page or by phone at 1-406-299-9260, and leaving a message and time for us to call you back.
